Privacy Policy
How Travel by B & T collects, uses, and protects your information as a travel client.
1. Who We Are
Travel by B & T is an independent travel agency and Gateway Travel affiliate based in Ridgeway, Virginia. References to “we,” “us,” and “our” in this Privacy Policy refer to Travel by B & T.
2. Information We Collect
We may collect the following types of information when you contact us or book travel through us:
- Contact details (name, email address, phone number, mailing address)
- Traveler details (dates of birth, loyalty numbers, special requests)
- Travel preferences (destinations, budget, accommodation and cabin preferences)
- Booking information (itineraries, confirmation numbers, payment status)
We may receive certain information from Gateway Travel and travel suppliers (such as cruise lines, tour operators, airlines, and hotels) when processing your booking.
3. How We Use Your Information
We use your information to:
- Respond to trip inquiries and provide travel recommendations
- Request quotes, make reservations, and manage your bookings
- Communicate itinerary details, changes, and important updates
- Comply with legal and regulatory requirements
4. Sharing Your Information
We share your information only as needed to deliver your travel services, including with:
- Gateway Travel, as our host agency and booking support partner
- Travel suppliers (cruise lines, tour operators, hotels, airlines, transfer companies, insurance providers)
- Payment processors, as required to complete authorized transactions
We do not sell your personal information. We do not share your data with third parties for their own independent marketing purposes.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as needed to manage your bookings, provide client service, and meet our legal and accounting obligations.
7. Your Choices
You may:
- Update or correct your contact information by reaching out to us directly
- Ask for clarification on how your information is used in connection with a booking
- Request that we limit certain communications, where feasible
8. Third-Party Websites
Our website may contain links to third-party sites (such as cruise lines or travel suppliers). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies directly.
9. Children’s Privacy
Our services are intended for adult clients booking travel. We may collect limited information about children as necessary to complete a booking (for example, names and dates of birth for cruise reservations), and only with the consent of a parent or guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date below reflects the most recent revision. Continued use of our services after any changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
- Email: info@travelbybt.com
- Travis: tpruitt@travelbybt.com — 276-226-0409
- Buzz: bcuster@travelbybt.com — 276-224-5660